OS IMPACTOS DA COMUNICAÇÃO OBJETIVA SOBRE O ENGAJAMENTO DOS FUNCIONÁRIOS DE EMPRESAS DE TECNOLOGIA

Abstract

This study is important for the areas responsible for internal communication, strategic areas and boards to prepare to meet this demand. Companies where professionals are engaged have a strengthened culture, a decrease in the turnover rate, and an improvement in the organizational climate and results. Clear and objective communication is a decisive factor in the success of corporations. A good leader is one who, among other things, manages to establish persistent communication with his employees, in addition to encouraging everyone to improve the way they communicate. This work aims to understand how the communication process is perceived by professionals in the area of ​​Information Technology. The methodological procedures adopted are characterized as non-probabilistic, for convenience, with random selection of respondents. Data collection was carried out using a semi-structured questionnaire containing 12 closed questions and one open question asking about possible improvements, which, after being answered, were tabulated, represented graphically and discussed according to the literature. According to a report by Empathy Monitor (2017), 91% of CEOs believe that communication is directly linked to better company financial performance and 93% of employees say they are more likely to stay in an empathetic organization. The main results obtained allow us to conclude that, for the majority of respondents, good internal communication is essential for the smooth progress of work, even impacting their well-being at work and increasing the feeling of belonging, which is why the Companies strive to keep their employees updated regularly.